Help Center

FAQ

Subscription

How do I cancel my subscription?

Can I pause my subscription?

Will I have to pay an additional joining fee when I set up my subscription?

Can I purchase socks directly from your website, or do I have to sign up to your subscription service?

Can I choose the designs I receive?

How many pairs of socks will I receive in each subscription?

When will I receive my first subscription?

At what point in the month will I receive my subscription?

How do I amend my address or order details?

I haven’t received a confirmation email after setting up my subscription. What should I do?

Do you offer gift subscriptions?

Postage

Who do you ship with?

Where do you ship to?

How long does delivery take?

Are my deliveries tracked?

Returns & Exchanges

What is your returns policy?

I’ve been sent the wrong size. What should I do?

I’m not happy with my order. What should I do?

Product Information

Where are the socks manufactured?

What is the manufacturing process?

What are the socks made of?

Payment

What are my payment options?

What currency do you deal in?

When is my payment date?